Mistura Warranty Policy

Mistura watches have a five year (5) and a two year (2) limited warranty depending on their original date of purchase. If the purchase was made on or after January 1st 2015 a five warranty is applicable , If the purchase was made on or before December 31st 2014 a two year warranty is applicable.

The Mistura warranty conditions are subject to material and handmade defects. Mistura timepieces are 90% natural and made by hand which means that any improper or anormal use may cause damages to your Mistura watch and that will void your warranty automatically.

Damages caused by natural reactions such as warping or cracked wood, problems with the dial, stitching, movement, hands, crown, and buckle are covered by our warranty policy. These defects will be repaired or the timepiece will be replaced free of charge, at the discretion of the Mistura Repair Center.

Out of warranty:

  • Damage related to improper or anormal use
  • Water damage
  • Exposure to extreme temperatures
  • Crystal scratches

  • Warranty procedure:

    For problems with your Mistura timepiece, please fill out our Mistura Warranty & Repair Form and send it along with a copy of your warranty card, purchase receipt or proof of credit card transaction attached.

    For repairs, please contact us at customerservice@mistura.com, or call us at (866) 807-7273